Privacy Policy

1. Introduction

Welcome to Rezude ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property rental platform and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a property listing
• Submit an application for a rental property
• Contact us or request customer support
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile photo
• Identity Information: Government-issued identification documents for verification purposes
• Financial Information: Payment card details, billing address (processed securely through third-party payment processors)
• Property Information: Property details, photos, location data, and rental terms

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, search queries, click patterns
• Location Information: General location data based on IP address or precise location if you enable location services
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: Process registrations, manage accounts, facilitate property listings and applications
• To Process Transactions: Handle payments, send transaction confirmations, manage billing
• To Communicate With You: Send important updates, respond to inquiries, provide customer support
• To Improve Our Services: Analyze usage patterns, conduct research, develop new features
• To Ensure Security: Detect and prevent fraud, abuse, and security threats
• To Comply With Legal Obligations: Meet legal requirements, respond to legal processes, enforce our terms
• For Marketing: Send promotional communications (with your consent, where required)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

When you create a property listing or submit an application, certain information (such as your name, contact details, and property information) may be visible to other users of the platform.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Analytics and monitoring services
• Customer support platforms
• Email service providers

4.3 For Legal Reasons

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified third-party providers

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Account Deletion

You have the right to delete your account at any time. When you delete your account, we will:

• Deactivate your account immediately, preventing you from logging in or accessing our services
• Anonymize your personal information (email, username, name, phone number) to protect your privacy while maintaining data integrity for legal and audit purposes
• Remove your profile information, including avatar and contact details
• Blacklist all authentication tokens to ensure immediate access revocation
• Deactivate all devices associated with your account
• Hide your properties from public search results and listings

7.1 How to Delete Your Account

To delete your account, follow these steps:

1. Open the Settings: In the mobile app, navigate to the Settings screen
2. Go to Account Section: Scroll down to the "Account" section
3. Select Delete Account: Tap on "Delete Account" (displayed in red)
4. Confirm Deletion: Read the warning message carefully, then confirm that you want to permanently delete your account
5. Complete Deletion: Your account will be deactivated and anonymized immediately

Important: Account deletion is permanent and cannot be undone. Once you delete your account:

• You will be logged out immediately and redirected to the login screen
• All your properties will be hidden from public view
• You will lose access to all your data, including property listings, favorites, applications, and tour bookings
• Your account cannot be recovered

7.2 What Happens to Your Data

When you delete your account:

• Personal Information: Your email, username, name, and phone number are anonymized (e.g., "deleted_user_123@deleted.local") to protect your privacy while maintaining data integrity for legal compliance and audit trails
• Profile Data: Your profile information, including avatar and contact details, is removed
• Properties: Your property listings are immediately hidden from all public searches and feeds. The property data itself is retained in our database for legal and compliance purposes but is anonymized
• Related Data: Data related to your account (favorites, applications, tours) is retained but anonymized to maintain referential integrity and comply with legal requirements
• Historical Records: Some anonymized data may be retained for legal compliance, fraud prevention, dispute resolution, and audit purposes

Please note that while we anonymize your personal information, we may retain certain anonymized data for legal compliance, fraud prevention, and audit purposes as required by law.

7.3 Alternative Account Deletion Methods

If you are unable to delete your account through the app, you may contact us directly:

• Email: Send a deletion request to privacy@rezude.com with the subject line "Account Deletion Request"
• Include the following information: Your account email address, phone number associated with the account, and a clear statement requesting account deletion
• Processing Time: We will process your request within 30 days of receipt

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small files placed on your device that allow us to recognize and remember you.

We use cookies for:

• Authentication and session management
• Remembering your preferences
• Analyzing usage patterns
• Providing personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Deleted Accounts: For accounts that have been deleted, we retain anonymized data for legal compliance, fraud prevention, dispute resolution, and audit purposes. This anonymized data no longer identifies you personally and is used solely for these legitimate business and legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us