Privacy Policy

1. Who we are

Rezude operates a rental discovery platform that helps renters explore listings—including video content—and helps landlords showcase and manage properties. Depending on where you live, the data controller responsible for your personal information may be the Rezude entity identified in your agreement with us or in product terms.

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2. Information we collect

We collect information in the following categories, depending on how you use the Services:

• Account and profile. Name, email address, phone number, password or authentication credentials, profile details, and preferences you choose to provide.
• Listings and content. Property descriptions, photos, videos, availability, pricing-related fields you submit, and messages you send through the platform.
• Usage and device data. App and web interactions, approximate location (when you allow it), device identifiers, operating system, language, and diagnostic or crash data.
• Communications. Emails, in-app messages, and support requests, including metadata needed to deliver and secure those communications.
• Payments (if applicable). If we offer paid features, payment-related information may be processed by our payment partners; we typically receive limited transaction details rather than full card numbers.

We may also receive information from third parties (for example, identity or fraud-prevention providers, analytics partners, or maps providers) where permitted by law and our agreements with those parties.

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3. How we use information

We use personal information to:

• Provide, operate, and improve the Services, including search, feeds, maps, notifications, and account management;
• Authenticate users, protect against fraud and abuse, and enforce our terms and policies;
• Communicate with you about the Services, updates, security alerts, and support;
• Analyze usage in aggregate or de-identified form to understand product performance and plan features;
• Comply with legal obligations and respond to lawful requests.

Where required by law, we rely on an appropriate legal basis such as performance of a contract, legitimate interests (balanced against your rights), consent where we ask for it, or legal obligation.

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4. How we share information

We may share personal information with:

• Other users, when you publish listings, send messages, or otherwise choose to make information visible on the Services;
• Service providers who assist us with hosting, analytics, email delivery, customer support, security, maps, push notifications, and similar functions, subject to contractual safeguards;
• Professional advisers and authorities when required for legal, audit, or safety reasons;
• Business transfers, such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction.

We do not sell your personal information as “sale” is commonly understood in privacy laws, and we do not share personal information with third parties for their independent marketing without appropriate consent where required.

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5. Retention

We retain personal information for as long as necessary to provide the Services, comply with law, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. When retention is no longer needed, we delete or de-identify information in accordance with our policies and applicable law.

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6. Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.

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7. International transfers

We may process and store information in countries other than where you live. Where we transfer personal information across borders, we use appropriate safeguards such as standard contractual clauses or other mechanisms permitted by applicable law.

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8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, or to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

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9. Children

The Services are not directed to children under the age where parental consent is required for collecting personal information in their jurisdiction. We do not knowingly collect personal information from such children. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.

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10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. If changes are material, we will provide additional notice as required by law (for example, via email or an in-app message).

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11. Contact us

For privacy-related questions, requests, or complaints, please contact us at privacy@rezude.com or through the contact options provided in the app or on our website.